On October 21 to 29, the Department of Tourism Region VI (DOT-VI) will conduct a series of training for Boracay Island stakeholders and frontliners as part of its Tourism Industry Skills Program (TISP).
About 120 tourism stakeholders and frontliners in Boracay Island are said to attend the training.
The DOT-VI will conduct four trainings, the Front Office Operations Course, Basic Housekeeping Course, and two sessions of Filipino Brand of Service Excellence.
“Considering that Boracay Island is now open to more areas in the Philippines, we continue to equip our tourism workers with the knowledge and skills on how to handle tourists while observing minimum health and safety protocols,” DOT-VI Regional Director Cristine Mansinares said.
On the Facebook page of DOT-VI, the Front Office Operations Course will discuss the knowledge and skills of front office operations and services. It also aims to develop and enhance the participants’ effectiveness in dealing with guests to improve customer experience.
Meanwhile, the Basic Housekeeping Course will provide the participants with fundamental knowledge and attitude under the housekeeping standards. This course will also include training on customer handling.
As for the Filipino Brand of Service Excellence, it aims to equip the participants with the capability of handling tourists and visitors. With excellent quality service of globally competitive standards by establishing and maintaining good customer relationships.
“Let us bring forth the best Filipino hospitality and deliver tourism experiences that are fun, safe, and sustainable,” RD Mansinares emphasized.
The said training is in partnership with the local government unit (LGU) of Malay, Aklan, and DOT certified speakers Dr. Freddie Quinito and Mr. Francisco Dela Cruz will facilitate the training.