Affected tourists of Boracay when NCR+ declared ECQ, Hotel Booking issues Rebook, Refund, and Cancellations

Affected tourists of Boracay when NCR+ declared ECQ, Hotel Booking issues Rebook, Refund, and Cancellations

BORACAY, Malay–Boracay tourists affected by travel restrictions and flight cancelations due to the lockdown in the NCR Plus region can rebook their accommodations with no additional costs, but refunds are another story.

Tourists who canceled vacation plans at the Island of Boracay can rebook their hotels and resorts accommodation with no additional expenses, says Department of Tourism Undersecretary Benito C. Bengzon Jr.

In an interview with Jonathan "Idol" Cabrera of Radyo Todo, Undersecretary Bengzon Jr. said that tourists are allowed to rebook their hotel and resort accommodations, provided that it is through a direct booking and not through a third party.

Bengzon Jr. noted, "Ang mga guest na nagpabook at nagpa cancel, pwede po sila na magparebook without penalty." (Guests that had booked and decided to cancel can rebook without penalty.) Provided that the reason for canceling is because of travel restrictions and their reservations are directly from the hotel.

Furthermore, he clarified that online booking platforms are not accredited by the Department of Tourism (DOT), unlike the hotels and resorts and the travel agents.

Hennann Resorts accept rebooking for up to six months.

On the other hand, tourists who chose promo rates that booked thru either direct or thru OTA (Agoda and the like) have a "No Refund Policy" as stated in their booking conditions, Malay Office Tourism said.

Though it still depends on some establishments for the agreement only covers 'rebooking without any penalty.'

As lockdown after lockdown continues to persist, the tourism industry struggles to see the light at the end of the tunnel.

The United Nations World Tourism Organization forecasted that global tourism will likely return to its pre-pandemic levels in 2023, Tourism Undersecretary Benito Bengzon Jr. told Radyo Todo yesterday.

The industry tries to stay afloat through domestic tourism, however, its hopes were thwarted due to the implementation of travel restrictions, especially in the NCR Plus Regions where most potential travelers reside.

Moreover, due to the rapid number of positive cases, DOT leaves the decision of locking down the whole Island of Boracay in the hands of the Local Government Units and health experts to curb the COVID-19 cases on the island.


They also noted that the negative RT-PCR test requirement for tourists entering the island from Western Visayas depends on the LGU's decision as well.

Check out: Going to Boracay (2021)? What you need to Know, Travel Requirements, What to expect + Rules & Guidelines

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